The applicants attempted to certify a proposed class of consumers who paid for after-market protection agreements (MDU) for products that were not covered by the MPA or were eligible for coverage and did not receive a full refund. I bought a heater and A/c security protection plan and they forwarded me for two hours on the phone saying that different services have to deal with it. They told me that my unit was not interchangeable. I have the same problem with Sears. My fridge isn`t working very well. I have so many repairs and a Sear technology that thought it was repairable, and they still won`t help me. I also bought the master`s contract. I`m with you. The customer service was so horrible that it`s criminal. As my refrigerator repair is processed, you exceed a month of a refrigerator that does not work, no compensation without alternative and three visits from technicians. The No Lemon Guarantee with my protection plan can never be satisfied because the service arrives so slowly and the refrigerator is down for so long. Do they have a master protection contract on Samsung microwave by Sears. First call on June 20 part delivered July 3 missing some parts of technology ordered and now delivered only on July 24 at 6:30 p.m.
Now it cannot be installed until the 26th. Because tomorrow park lasted more than 20 days to reach the chair and now Sears still 2 days before repairing, how can I use this collective action suit can not get Sears to repair the refrigerator. The parts were recovered on «provision» We recently tried to recover our refund from Sears for a repair they could not perform. We paid over $200. Still no refund, and that`s after calling the company over and over and received the «run around». It was no longer under a protection plan, but we would have to be reimbursed if they could not solve the problem. After the 3rd time with their repairman, coming in a period of 2 weeks, we had to fight just to get the repairman to fill out a form for our refund. I`d like to join a complaint against Sears. The number of hours I spent going to one person and having my fridge repaired is incredible, unless you have worked with Sears. They came out 6 times and I tried to get endless times and hours to get what I think is a «ghost» dept.